Returns & Exchanges
We do not accept returns or exchanges at this time. Keeping everything final helps us maintain quality and consistency for every order we send out.
Damaged or Incorrect Orders
We’re a small business and every order is packed individually with care, but sometimes we do mess up. If your order arrives damaged, faulty, or incorrect, we’ll do our best to make it right quickly.
Email support@shopformae.com within 5 days of delivery with:
- Your order number
- Photos of the issue
If approved, we’ll send a replacement or issue store credit.
Order Accuracy
Please double-check your order before placing it, including:
- Product selection
- Product description
- Quantity
- Shipping address
If you’re unsure about a product, please reach out before ordering and we’ll gladly answer any questions.
Product Details
Please note:
- Colors may vary slightly depending on screen settings or lighting
- Some materials may make the designs appear softer or more muted depending on the finish
- Accessories shown in photos are not included unless stated
These are not considered defects.
Normal Wear + Tear
Over time, all paper-based and vegan leather products will experience normal wear. Exposure to sunlight, natural oils from your hands, and everyday use can affect materials and ink. Slight fading, softening, warping, or changes in color are considered normal and are not defects. It’s just part of how products age with use.
Cancellation Policy
We get it sometimes plans change. Cancellations are accepted within 24 hours of placing your order, as long as it hasn’t shipped. If you’d like to cancel your order, email support@shopformae.com with your order number. Once an order is on its way, it is considered final sale and cannot be canceled.
Final Note
If you have any questions before ordering, reach out at support@shopformae.com we’re happy to help.